Questions about buying seats
It's easy to buy great seats to any event that is sold on Flash Seats. Simply:
- Log in to your Flash Seats account
- Click Buy at the top of the page. All available events are shown on the List of Events page.
- Choose the event you want to buy, locate the best seats for you, and place a bid or click the Buy Now button.
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Where do seats that are available come from?
Flash Seats is the only place you can get access to event seats on an individual basis and be sure that you are purchasing valid, authentic seats to the event on a marketplace backed by your team or venue. Seats posted for sale come from Season Ticket Holders who are unable to attend and from people who have received or purchased Flash Seats tickets and are unable to use them.
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Can I cancel or get a refund for a purchase?
No, you cannot cancel any transaction once it has been completed. There are no refunds unless an event is cancelled and not rescheduled. In the case of a weather-related cancellation, face value, which might not be the actual amount paid for the seats, will be refunded to the owner of the seat (the person who currently has possession of the seats).
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Anyone with Internet access can use Flash Seats. Seats are delivered immediately via email. That means no shipping fees. In fact, no shipping at all. Seats are transferred instantly - no waiting, no mailing, no insured deliveries.
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Will I have to deal with the seller directly?
No. In Flash Seats, both buyers and sellers are anonymous. Once a sale is made, the seats are transferred directly into the buyer's account and the payment is deposited directly into the seller's account.
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How quickly will I receive my seats?
Your seats are deposited into your account as soon as the transaction is complete!
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Does Flash Seats work like other online auction sites?
No. Flash Seats is a marketplace, not an auction. The most important differences between a market and an auction are:
- A seller can accept ANY BID at ANY TIME up until the bid expires or is retracted (i.e., sellers can sell now)
- A buyer can accept ANY OFFER at ANY TIME until the offer expires or is retracted (i.e., buyers can buy now)
- A bid might still be ACCEPTED AFTER A HIGHER COMPETITIVE BID is placed (e.g., in the case where the higher bid expires). When any of these things happens, the transaction is completed instantly, obligating both parties.
Here are a few other things to keep in mind when bidding on tickets:
- When you place a bid on a market, you set an expiration time.
- Your bid can only be accepted by a seller until your bid expires. Your bid is an obligation to buy the item at the bid price if the seller accepts it before the bid expires.
- If a higher competitive bid is placed, it does not change the fact that your bid is an obligation to purchase if the seller accepts it. The higher competitive bid may expire or be retracted before yours. This means that just because a higher competitive bid has been placed, your bid is not out of consideration. A seller can accept ANY bid at ANY time, regardless of whether the bid is the highest or lowest.
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How long is my bid valid?
When you place a bid, you can set an expiration time. Sellers have until the expiration time to accept your bid.
Important! When setting the expiration time for your bid, consider by what day and time you need to know if your bid is accepted. Because sellers can set their listings to expire at any time, even right before the event, and because they can accept any bid they choose, even if it's not the highest, your bid could be accepted at a time that is very close to the start of the event, depending on when you set your bid to expire. Once your bid is accepted by a seller, you are obligated to pay the bid price you agreed to, regardless of when your bid is accepted. To ensure that you are notified in enough time to attend the event, set a bid expiration that makes sense for you. In addition, if you have placed a bid on an event, be sure to check your email frequently because you will be notified via email if your bid is accepted.
You can choose one of the following expiration times for your bid:
- One Day From Now
- Two Days From Now
- Three Days From Now
- One Week From Now
- One Day Before Offer Expiration
- One Hour Before Offer Expiration
- Two Hours Before Offer Expiration
- Three Hours Before Offer Expiration
- Custom: you choose the date and time your bid expires
- Expires at Offer Expiration: the bid is valid until the listing expires
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How long can I accept a bid for my listing?
You can accept a bid up until it expires. When bidders place bids, they have the option to set one of the following expiration times:
- One Day From Now
- Two Days From Now
- Three Days From Now
- One Week From Now
- One Day Before Offer Expiration
- One Hour Before Offer Expiration
- Two Hours Before Offer Expiration
- Three Hours Before Offer Expiration
- Custom: bidders can choose the date and time their bid expires
- Expires at Offer Expiration: the bid is valid until the listing expires (based on the expiration time you chose when you listed your tickets for sale). As long as the bid hasn't expired, you can accept it; once it has expired, you can no longer accept it.
You can view the expiration dates for bids on your listing by doing the following:
- Click Listings, and then find the listing for which you want to view the expiration times for bids.
- In the Event Information column, click the linked event name. The Event Information page appears.
- Scroll to the bottom of the page, where you can view all the bids for your listings. In the Bid Expires In column, you can view in how many hours and minutes the bid will expire.
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If I have the highest bid, do I automatically get the tickets?
No. Flash Seats is a marketplace, not an auction, so a seller can accept ANY bid at ANY time, regardless of whether the bid is the highest or lowest. The most important differences between a market and an auction are:
- A seller can accept ANY BID at ANY TIME up until the bid expires or is retracted (i.e., sellers can sell now)
- A buyer can accept ANY OFFER at ANY TIME until the offer expires or is retracted (i.e., buyers can buy now)
- A bid might still be ACCEPTED AFTER A HIGHER COMPETITIVE BID is placed. (e.g., in the case where the higher bid expires.) When any of these things happens, the transaction is completed instantly, obligating both parties.
Here are a few other things to keep in mind when bidding on tickets:
- When you place a bid on a market, you set an expiration time. Your bid can only be accepted by a seller until your bid expires.
- Your bid is an obligation to buy the item at the bid price if the seller accepts it before the bid expires.
- If a higher competitive bid is placed, it does not change the fact that your bid is an obligation to purchase if the seller accepts it. The higher competitive bid may expire or be retracted before yours. This means that just because a higher competitive bid has been placed, your bid is not out of consideration.
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Where can I see my bids when I log into the Flash Seats site?
If you have placed bids on tickets and want to view them, do the following:
- Click Bids. All your active bids appear. You can filter the list of your bids by using the Show drop-down at the top of the page.
If you have an active listing and you want to view the bids that have been placed on it, do the following:
- Click Listings, and then find the listing for which you want to view the expiration times for bids.
- In the