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Entering the Venue

After you've added a valid ID, such as a credit/debit card or driver's license, to your Flash Seats® account, you're all set to use it to enter the next event for which you have tickets. Here's how it works:

• Look for the gates marked with Flash Seats signs at arena entrances.
• Hand your registered ID to the Guest Services Representative who will swipe it through a hand-held device.
• A Seat Locator, identifying the location of your seats, prints. Remember that the Seat Locator simply shows the location of your seats in the arena; it is not a ticket and cannot be used for entry into the arena. With Flash Seats, your ID is what gets you into the arena.
• Give your Seat Locator to an usher who will help you find your seats, and enjoy the event!

Guests Arriving at Different Times

If you know your guests will not arrive at the venue when you do, it's best to transfer the seats to your guests prior to the event. This way your guests will be able to enter whenever they arrive using their own registered ID.

Issues Using Your ID at Events

If you have any issues using your ID to get into the event or if you forget your ID, go to the Flash Seats Resolution Window at the Box Office where a customer service representative can help you. You'll be asked to verify your identity by answering a few security questions.

Flash Seats Help Line

For assistance using the Flash Seats site or for questions on your account or tickets, you can visit our AXS.com Support page. You can also send the Help Line an email at customerservice@flashseats.com.

Related Topics

Managing Your Tickets

Managing Your Account

Using the FlashBoard

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